Our B2B clients are our biggest asset. And customer loyalty is our ultimate goal. That’s why customer service isn’t just be a department of Markets and Care, it is the cornerstone of our entire company
When we get a question or request from any of our clients we work hard to answer and resolve it and to keep our clients in the loop. Our clients know that, we work tirelessly to help their business or (government) health organisation.
We’re striving to consistently improve our products and service, to keep them being the best they can be.
We always have our finger on the pulse of what’s working for our customers, and what’s not. We constantly seek feedback, both positive and negative, on our service and this feedback directly influences what changes we make for the next product update and service initiative, and also what parts need to stay exactly the same.
All this can only be accomplished if our staff and our clients are happy. That’s why we do everything we can to make every one of our customers and our staff feel acknowledged, appreciated, and heard. To us, each and every one is special.